Customs Steps A held package can cause panic—especially when your customer is waiting on the other end. To get customs to release your package, you must provide complete documents, pay any import duties1, and respond quickly to customs inquiries. I once had a shipment of plastic bottles held at the Indonesian port for five days. […]

Customs Inspection Customs clearance feels like a black box—slow, confusing, and often out of your control. Customs clearance1 is the process where goods are reviewed and approved by border authorities before entering or exiting a country. The first time I faced a customs delay, I was panicked. My client kept asking where the goods were, […]